Terms & Conditions

Terms & Conditions

Contract

Joica Tours And Safaris Ltd requests you read the Terms and Conditions below carefully as they cover many issues that apply to your safari booking and will answer questions you might have related to your agreement to travel with Joica Tours And Safaris.

BOOKINGS & PAYMENTs
  • A 30% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset to the total amount charged to the client.
  • If we do not receive the full payment at least (45) days prior to departure, the Company at its own discretion reserves the right to treat the booking as cancelled. This will result in deposits being forfeited.
  • Clients placing the booking order within (45) days of tour departure are required to pay the full amount immediately which will secure the reservation.
Cancellation Policies & Fees

Cancellation of a holiday must be made in writing and is effective from the date we receive the written notification. In all cases of cancellation the deposit, and any amendment charges will be forfeited. Cancellation charges are expressed at a percentage of quoted price as follows

Period before departure when we receive your written cancellation Cancellation charge per person cancelling

  • 120 to 61 days – Deposit only 30%
  • 60 to 46 days – 50%
  • 45 to 8 days – 75%
  • 7 to 0 days – 100%

If the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges. Notwithstanding the above, if we have issued your domestic airline tickets and you choose at any time to cancel them then we will not refund you any monies for these tickets.

Payment Terms

Tour packages are confirmed upon receipt of 30% deposit of the total cost of the package. Balance payable in full 45 days prior to arrival. Full payment is required if tour is booked less than 45 days.

Amendments By You

If you wish to change your itinerary after a deposit has been made we will do our utmost to make the changes required, provided that notification is received in writing. Every change is subject to a fee depending on your amendments.

Price Changes

All Joica Tours And Safaris package prices are subjected to change with regards to park fees, government taxes or other costs incurred by Joica Tours And Safaris through government regulations and policies, the costs of which befalls upon the client.

Marketing

The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorises the Company to retain copyright for these photographs and such material.

Your Responsibility

You must ensure that your travel documents, passports, visas and vaccination certificates are in order and that you ensure that you have taken the advice of your GP with regard to inoculations. We refer in particular to our pre-departure information sheet. Joica Tours and Safaris will offer general advice but cannot be held responsible if you do not comply with current requirements before your departure. Joica Tours and safaris does not accept liability for any advice given of a general nature prior to the holiday commencing. You are responsible for a timely check in for all flights and for presenting yourself to take up all pre-booked components of your holiday. No credit or refund will be given to you should you fail to take up any component of your holiday or if you lose any travel documents. Joica Tours and Safaris draws your attention to the fact that there are certain inherent risks involved in all of the holidays to Africa that we supply and these must be accepted by you at your own risk. If you wish to discuss any such risks with us we would be more than happy to provide advice over the telephone or in writing.

Insurance

Joica Tours and Safaris requires clients to purchase travel insurance. The clients ensures to take out adequate insurance, including, death, medical and evacuation insurance, to cover any loss or damages.

Luggage

At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.

  • Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.
Medical Conditions And Disabilities

If you or any member of your party have any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.

Risk

The company and its owner, director, management staff and employees shall not be held responsible for any injury or death to persons on tour, nor for loss or damage to personal property, how ever they may be caused. The company draws your attention to the fact that there are certain inherent risks present when on Safari, or when engaging in any strenuous physical activity. It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip, prior to departure. The company shall not be liable for illness, injury or death sustained whilst visiting the properties owned and managed by the company.

The Law

The above Terms and Conditions together with all correspondences form part of your contract with Joica Tours And Safaris. This contract and any matters arising from it shall be governed by and interpreted in accordance with Tanzania law and the courts of Tanzania which shall have exclusive jurisdiction to hear any and all proceedings between us either relating to our contract or arising out of it.

The Law

If you have any problems or concerns during your holiday, inform your safari guide, camp/hotel manager or Joica Tours And Safaris Ltd headquarters Email:info@joicatours.com or Phone: +255-759 -66-57-66 to resolve your issue as quickly as possible. Your communication with us is critical, as most issues can be resolved very quickly, so you can enjoy the balance of your safari. We are here for you!

Website Promotions

Bookings must be made by emailing info@joicatours.com, Cannot be combined with any other offers, promotions or discounts and is subject to availability.

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